I

konsult

global

brands

in

turning

prospects

into

loyal

customers

using

Salesforce

Expertise

Holistic CRM Consultancy

CX

Technology

I specialize in Customer Experience consulting with strong technical expertise. As a freelance consultant, I create sustainable automated solutions for Marketing, Sales, and Service that align business goals with customer needs. My approach ensures technically feasible strategies that drive real value and growth.

Services & Roles

CRM Covered

I cover CRM holistically, connecting customer experience with technology. This enables me to take on diverse roles, bridging strategy and execution seamlessly.

IT Process Manager

Customer Experience Consultant

Salesforce Consultant

Project Manager & Agile Coach

Marketing Automation

I design tailored Marketing Automation solutions with Salesforce Marketing & Data Cloud, helping businesses streamline campaigns, nurture leads, and boost engagement.

Customer Service

I develop and optimize Customer Service programs using Salesforce Service and Genesys Cloud. From workflow automation to omnichannel support, I create seamless service experiences that increase customer satisfaction and operational efficiency.

Sales Pipeline

I support companies in building and refining their Sales Pipeline with Salesforce Sales Cloud, enabling clear visibility, efficient lead management and higher conversion rates. My holistic approach drives sales performance and sustainable business growth.

I am

Korsten Konsulting

Christoph Korsten

Managing Consultant

My Experience

With several years of hands-on experience in Salesforce and Customer Experience, I bring a holistic perspective to every project. My journey spans roles from classic marketing agencies to Lead Consultant positions at global IT firms like Capgemini. This broad expertise is backed by multiple industry certifications, ensuring proven quality and a 360° view for my clients.

Lead Application Consultant - Capgemini

Senior CX Consultant - Vision11

Managing Director CX & Salesforce - zentriq

+10

years of subject experience

+15

global brands transformed

+50

projects delivered

9

Salesforce & Co certifications

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